Play responsibly,
keep the fun within limits
gf99 believes entertainment is only enjoyable when it is done responsibly. Use our tools and guidelines to keep yourself and your family safe.
gf99's commitment to responsible gaming
gf99 is a trusted online gaming platform in Bangladesh. We understand that online casino or sports betting is a form of entertainment for many — much like watching a film or enjoying a cricket match. But just like any other entertainment, it is important to keep it within limits. Online betting can be addictive and may cause serious harm to your personal, family, and financial life.
On this page we discuss how you can play responsibly on gf99, what signs to watch out for, and how to seek help when needed. Our goal is to keep your entertainment enjoyable and safe — always.
Please note: gf99 is for players aged 21 and above only. Age is verified at the time of account registration and accounts belonging to minors are closed immediately.
Protection tools provided by gf99
Deposit Limit
Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and a waiting period applies if you wish to increase it.
Session Time Limit
Set a time limit for each gaming session. When the set time is reached you will be shown a warning and the session will automatically pause.
Self-Exclusion
If you feel you need a break, you can exclude yourself from the platform for a specified period. Both temporary options (30 days to 6 months) and a permanent option are available.
Loss Limit
Set in advance the maximum amount you are willing to lose within a given period. Once this limit is reached, no further bets can be placed.
Reality Check Reminder
A pop-up notification will appear at regular intervals so you can see how long you have been playing and how much you have spent in total.
Transaction History
Your complete gaming and financial history is stored in your account. Review it at any time and stay aware of your habits.
When should you be concerned?
The signs below indicate that gaming is no longer entertainment but is becoming a problem. Be honest with yourself:
- Repeatedly playing to try to win back lost money (chasing losses)
- Hiding your gaming activity from family or friends
- Using money set aside for rent, groceries, or your child's education to place bets
- Losing focus on work, family, or social activities as attention shifts toward gaming
- Feeling restless, anxious, or irritable when not playing
- Borrowing money from friends or family to place bets and being unable to repay it
- Repeatedly trying to stop playing but failing each time
If you notice any one of the signs above in yourself, do not wait — contact us or seek professional help.
How to set limits
Setting limits on your gf99 account is straightforward. Follow the steps below:
Log in to your account
Log in to your gf99 account and go to the "Account Settings" section.
Open the "Responsible Gaming" tab
Look for the "Responsible Gaming" option within the settings.
Select the limit you want
Choose whichever you need — deposit limit, session limit, or loss limit — and set the amount or time.
Confirm
Save the changes. Reducing a limit takes effect immediately, but a waiting period applies if you want to increase it.
Get in touch if you need help
If you are unable to set limits yourself or would like to request self-exclusion, contact us via live chat or email us at [email protected].
What is self-exclusion and why use it?
Self-exclusion is a feature that allows you to voluntarily suspend all your gaming activity on gf99 for a set period of time. It is not a sign of weakness — it is a brave and conscious decision.
During self-exclusion you will not be able to log in to gf99, make any deposits, or receive any promotional communications. Your balance will be kept safe while the exclusion is active and can be withdrawn once the period ends.
To activate self-exclusion:
Do it directly from Account Settings or let us know via our 24/7 live chat. You can also submit a request by email: [email protected]
Age verification and minor protection
gf99 strictly follows a 21+ age policy. The age verification process must be completed at the time of registration. If there are minor members in your household, use parental control software on your device and make sure they cannot access your login credentials.
If a minor attempts to use an account, that account will be closed and all deposited funds will be returned.
gf99's commitments
To create a responsible gaming environment, gf99 is committed to upholding the following:
Access is granted only to verified adult users (21+ age confirmed).
All limit-setting tools are free and easily accessible.
Self-exclusion requests are processed promptly and no promotional messages are sent during the exclusion period.
24/7 support for players in difficulty — available in both Bengali and English.
Player data is protected with SSL encryption and is not shared with third parties.
No advertising or promotional content is directed at minors.
Fair play is guaranteed — all games follow fair play principles.
Tips for healthy gaming habits
Follow these simple rules while playing on gf99. They will help keep your gaming experience enjoyable at all times:
Set a budget in advance
Before each session decide how much you are willing to spend. Stick to that limit — let go of the mindset that you must win.
See gaming as entertainment
Online gaming is not a source of income; it is entertainment. Winning is great, but keep a mindset that accepts losses too.
Take regular breaks
Rather than playing for long stretches at a time, take at least a 10-minute break every hour. Spend time with family, go for a walk, or do something else.
Never play with borrowed money
Do not place bets using money borrowed from friends, family, or any other source. Only spend money you can afford to lose.
If you need help
If you feel gaming is getting out of control, you do not have to face it alone. gf99's support team is with you 24 hours a day, seven days a week.
Live Chat
Use gf99's live chat for the quickest help. Our trained support agents are ready to assist in both Bengali and English. You can chat without logging in.
Professional help
gf99 recommends that if a gaming problem feels serious, please reach out to a mental health professional or a professional counselling service. Family support and professional counselling are the most effective ways to overcome addiction.
Enjoy gf99 responsibly
Play within your limits and enjoy gf99's exciting world of games. Cricket betting, slots, or live casino — all in a safe environment.
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