gf99's Privacy Policy
Your personal information is our top priority. With SSL encryption and strict security measures, gf99 keeps your data completely protected.
Introduction About This Policy
gf99 is a trusted online entertainment platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") applies to all users of the gf99 platform's services. This Policy describes in detail how we collect your information, why we collect it, how we use it, and when and how your information may be shared with third parties.
By using our website or services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
gf99 reserves the right to update this Policy from time to time. We will make reasonable efforts to notify you of any significant changes. The "Last Updated" date at the top of this page indicates the date of the most recent revision to the Policy.
1 What Information We Collect
gf99 collects various types of information to provide you with the best possible service. This information comes from two main sources: what you provide directly and what is collected automatically while you use our services.
Personally Identifiable Information
Information you provide during the account registration and verification process:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for age verification)
- Address and postal code
Financial and Transaction Information
Information required for deposit and withdrawal processes:
- bKash, Nagad, Rocket, or Upay account number
- Bank account and routing information
- Transaction history and amounts
- Deposit and withdrawal records
Activity and Usage Information
Collected automatically from your activity on the platform:
- Gameplay history and bet records
- Login time and session duration
- Preferred game categories and usage patterns
- Records of promotions and bonuses received
Technical and Device Information
Collected automatically from your device and internet connection:
- IP address and geographic location
- Browser type and operating system
- Cookie and session data
- Referrer URL and click-path information
2 How We Use Your Information
gf99 uses your information only for specific and legitimate purposes. We do not use your information for any purpose beyond what is described below.
Service Operations
To create, manage, and verify your account; process transactions; maintain gameplay history; and provide technical support.
Security and Fraud Prevention
To ensure account security, detect unauthorized access, prevent financial fraud, and implement responsible gaming policies.
Legal and Regulatory Compliance
To verify age (ensuring users are 21+), comply with anti-money laundering regulations, and meet applicable legal obligations.
Personalized Experience
To recommend games based on your preferences, offer relevant promotions, and improve the platform's user experience.
Communication and Support
To respond to your support requests, send important account information, and notify you of service updates and changes.
Analytics and Development
To evaluate platform performance, resolve technical issues, and generate anonymized statistics to assist with future service improvements.
3 Information Sharing Policy
gf99 never sells your personal information or rents it to third parties for commercial purposes. However, we may share your information in the following limited circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with payment method providers such as bKash, Nagad, Rocket, Upay, and bank transfers. These providers are governed by their own privacy policies.
Law Enforcement Agencies
Information may be provided to relevant authorities under court orders, legitimate investigation requirements, or applicable legal obligations. In such cases, we provide only the information legally required.
Technology Service Providers
Limited information may be shared under contract with providers of platform server hosting, cybersecurity, analytics, and game software. All such partners are bound by strict confidentiality agreements.
Fraud and Scam Prevention
In cases of suspicious activity, use of multiple accounts, or financial abuse, information may be provided to relevant industry bodies and financial institutions.
Important Note
Outside of the circumstances above, gf99 never sells, transfers, or discloses your personal information to third parties. Your information is not provided to any marketing agencies or data brokers.
4 Cookie and Tracking Technologies
The gf99 website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, verify security, and process transactions. These cookies cannot be disabled.
Functional Cookies
Used to remember your language preference, theme settings, and other personalization options. This eliminates the need to re-enter your preferences each time you log in.
Analytics Cookies
Collects anonymized statistical data to understand which sections of the platform are used most, how fast pages load, and where technical issues occur. These cookies do not identify you personally.
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
5 Data Protection Measures
gf99 has implemented industry-standard technical and organizational measures to ensure the security of your information.
Encryption Technology
All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption technology. Your personal and financial information is always stored and transmitted in encrypted form so that no third party can read it.
Secure Server Infrastructure
gf99's servers and data centers operate under both physical and digital security measures. Through regular security audits and vulnerability assessments, we ensure that our infrastructure is always up to date and secure.
Staff Training and Access Controls
Only authorized staff can access your personal information, and only as required by their job responsibilities. All staff sign confidentiality agreements and receive regular data protection training.
Data Minimization Policy
We collect only the information necessary to provide our services. Excessive or unnecessary information is not collected. Information that is no longer needed after its purpose has been fulfilled is securely deleted.
6 Data Retention Period
gf99 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.
Account Information
Retained while your account is active. After account closure, it may be kept for a defined period as required by legal obligations.
Financial Transaction Records
Transaction records are retained for an extended period to comply with anti-money laundering and tax laws. This period is determined by applicable legislation.
Technical and Log Data
Server logs and analytics data are retained for a limited period for the purposes of security monitoring and resolving technical issues.
7 Your Rights and Choices
gf99 believes that every user has the right to control their own information. You have the following rights:
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Right to Access You may request a copy of your personal information held by us at any time. We are obliged to provide it within a reasonable time.
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Right to Rectification If your information contains any errors or is incomplete, you may request a correction or update. Many details can be changed directly in your account settings.
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Right to Erasure In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
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Right to Object to Processing You may object to the use of your information for marketing communications, profiling, or other specific purposes. If you notify support of this objection, we will take the appropriate action.
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Right to Data Portability You may request to receive your information in a structured, commonly used format and, if needed, transfer it to another service.
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Right to Restrict Processing In certain circumstances, you may request that the processing of your information be temporarily suspended, such as while raising an objection about the accuracy of the information.
To exercise any of the above rights or to make any request regarding your information, please contact our support team. We will respond to your request within a reasonable time.
8 Protection of Minors
gf99 is intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify our support team right away.
Age verification is an integral part of our registration process. We confirm a user's age through their national ID or other government-issued documents. 21+
9 Policy Changes and Updates
gf99 may revise this Privacy Policy from time to time. The Policy may change due to service updates, legal requirements, or technical changes.
For significant changes, we will make reasonable efforts to notify you in the following ways:
- A notification may be sent to your registered email address
- A prominent notice may be displayed on the website
- Your acknowledgment may be requested at your next login
Continuing to use the service after the revised policy is published will be considered as acceptance of the new policy. We therefore recommend reviewing this page regularly.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to assist you.
Live Chat Support
Contact our 24/7 live chat for instant support. Support is available in both Bengali and English.
24 hours / 7 days